Spotlight on business: MSU Federal Credit Union

The world’s largest university-based credit union is about to get even bigger. With Michigan State University Federal Credit Union’s (MSUFCU) headquarters campus expansion underway and a growth plan to double their team in the next 10 years, the well-known credit union shows no signs of slowing down.

With more than $3.25 billion in assets, a membership of more than 220,000, more than 700 employees, seventeen branches and more ATMs than any other institution in the greater Lansing area, MSUFCU continues to develop in ways that best benefit their members and the community. Through dedicated and knowledgeable employees, new technologies and innovative products and services, the credit union works to provide more ways for members to achieve financial success.

MSUFCU has experienced growth each year and its latest campus expansion will allow the credit union to grow into the new space for years to come. The 187,000 sq. ft. building features three floors plus a lower level and is scheduled to be completed in summer 2017. The building will house MSUFCU’s call center, e-services team and information technology department. The move will take place over two months to ensure there is no disruption in service.

And the progress doesn’t stop there, MSUFCU also recently opened its intern center. The MSUFCU Financial Innovation and Education Center (FIEC) provides professional experience to college students in the greater Lansing area.

“This initiative provides students an opportunity to be in a work environment, learn interview skills and operations skills. The hope is they will be able to learn their strengths and grow so we can work with them to find opportunities to join us full-time after graduation,” said April Clobes, MSUFCU president and chief executive officer. “We are committed to developing the talent we have to build on our strong foundation. We are dedicated to finding and retaining the best talent in the region to meet those goals.”

MSUFCU lives up to that promise and was named on Fortune’s 50 Best Workplaces for New College Grads list based on employee feedback and new job growth. But it’s not just college grads who reap the benefits of MSUFCU’s outstanding culture, employees of all ages and backgrounds that thrive within the organization.

“We take care of our employees just like we take care of our members,” Clobes said. “Our employees make this all possible. There is great culture and value within the organization that shows in our service. Our employees are here every day for our members and take care to provide outstanding service and also give back to the communities we serve as well.”

The credit union and its employees take special care to give back to the communities they serve, while also supporting areas in an entirely different way – through economic growth. MSUFCU currently employs over 700 team members that live, work, play and spend money around the region. MSUFCU will not only be bringing new jobs to the area, they will, in turn, be impacting the community economically through additional homes purchased, healthcare services utilized and entertainment activities purchased by its growing team.

And while the MSUFCU team will grow over the next several years and the organization will see some exciting changes, their dedication and commitment to providing the best service to their members will not.

“MSUFCU is here to help our members achieve their dreams. Whatever they might be,” Clobes said. “Yes, we can provide competitive rates and a full array of products and services but what comes with that is personal service. We take care of our members and provide them with the tools and information they need to make smart financial decisions and feel empowered to take that next step to achieve their dreams.”


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